Travel Concierge Service Manager, UOB Travel Planners

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

UOB Travel began as a small travel agency in 1974 and has grown in size and reputation through dedicated professionalism and service excellence. In 1990, UOB Travel became a wholly owned subsidiary of Singapore's leading international banking group - the United Overseas Bank Group . As such, UOB Travel is in the unique position of being the only travel agency in Singapore to have sound financial backing, reliability and security.

Job Responsibilities

•    Assume role of a travel personal assistant to UOB’s high net worth customers
•    Responsible to manage enquiries for travel and lifestyle related services, plan end-to-end components of customers’ travels which include but not limiting to, curating customized itineraries, arranging flights, accommodations and land services and ultimately, a post-trip follow up
•    Work with internal product specialists as well as destination concierge partners to deliver extraordinary travel experience to customers through tailor made and experiential programs
•    To be savvy of current travel and lifestyle trends, be instrumental in providing customers sound recommendations and ensuring they are fully satisfied with the overall product and service
•    To keep abreast of new product development, internal marketing and promotion activities and participation in customer events, as and when required
•    To provide superior customer service and deliver bespoke customer experience with the objective to build customer loyalty
 

Job Requirements

•    GCE “O”/”A” or Diploma holder with minimum 5 years’ sales experience in travel industry and / or concierge service industry.
•    Excellent telephone etiquette, strong interpersonal skills with a good command of spoken and written English.
•    Possess good knowledge of travel products and be well versed in airfares, hotel and travel reservations and global distribution systems
•    Excellent team player focused on achieving individual and team goals 
•    IATA/UFTAA certificate would be an advantage

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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