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Senior Officer, Unit Trust Operations, Retail Investment Operations Centre

Posting Date:  25-May-2023

Alexandra (City Area), Singapore, 048624

Company:  United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

  • Acts as liaison person between business and outsourced vendor to ensure timely transaction processing of Unit Trust and service delivery of client’s requirements.
  • Controlling and measuring Vendor management through daily dashboard, monthly service review and ad hoc call and discussion with vendor on production errors incurred and implementation of preventive measures on Vendor’s process.  
  • Support Businesses and other stakeholder for all initiatives and new product embarked on
  • Perform due diligence on outsourced service provider and follow-up on day-to-day activities
  • Ensure timely and accurate daily and monthly reconciliation of various fees, commission & expenses for Unit Trust
  • Monitor procedures and ensure compliance to regulatory and internal guidelines. Review existing SOP and timely update for new processes. 
  • Ensure processes are performed within agreed turnaround times with NIL errors/delays
  • Detect and escalate exceptions promptly & track for closure

Job Requirements

  • University degree with at least 2/3 years of Operations experience in banking/financial industry
  • Have Unit Trust Operations background
  • Proficient in MS office - Excel, Power point, Word
  • Good verbal and written communication skills to effectively interact with colleagues and external parties.
  • Ability to work independently and in teams
  • Dedicated, self-driven and highly motivated
  • Good attitude, open-minded and able to work in a fast-paced and changing environment
  • Open to contract role 

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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