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Assistant VP, Production Support, Group Infrastructure & Platform Services (Cash & Trade)

Posting Date:  05-Nov-2021

SG, Alexandra

Company:  United Overseas Bank Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

Seeking an experienced hands-on, application support analyst who will be a part of Application Platform team at UOB. The support area requirement includes Swift Messaging, Payment platform, Trade Platform and internal Cash Management solutions

  • Support day-to-day functional and business technology support including incident and problem management, root cause analysis while always looking for opportunities to improve processes and controls.  
  • Maintain strong working relationships with key stakeholder teams: business partners, development teams, infrastructure and information security. Expected to drive improvements through influence and strong relationships with managers in other teams, often who need to execute the changes.
  • Lead by example especially in high pressure situations
  • Collaborate well with stakeholders, application, business, infrastructure, security, and operations to continuously improve the stability of applications
  • Correlate events across multiple systems to proactively surface and resolve deep, underlying issues
  • Provide after office hours standby support (on rotation basis) and for emergency recoveries
  • Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
  • Work with project/development/Level 3 team in permanent resolution/change review – all types including enhancements, bug fixes, etc.
  • Be able to conduct change reviews and challenge existing thinking

Job Requirements

  • At least 8 to 10 years of experience working in banking IT industry. Relevant domain knowledge in cash management, payment and trade areas preferred
  • Experience and good understanding in Remittance and Payment Products such as SWIFT Telegraphic Transfer, Demand Draft, Cashier’s Order, local RTGS payment, GIRO and cheque issuance, plus experience in International trade and FX rates broadcasting system is preferred. 
  • Prior experience in large scale enterprise application development, capacity planning, optimization, re-engineering, and performance fine tuning
  • Familiarity with ITIL and/or Six Sigma, Lean process methodologies
  • Strong problem solving and program execution skills while being process orientated
  • Solid understanding of resiliency and redundancy designs
  • Knowledge of disaster recovery, system backup and restoration methods
  • Hands on knowledge in Linux, Unix, Oracle P/SQL, Java, Open Shift, WebLogic, Splunk
  • SWIFT, messaging middleware,  and host-to-host file transfer mechanism

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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