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VP, Service Support, Group Infrastructure & Platform Services

Posting Date:  14-Jan-2022

SG, Raffles Pl

Company:  United Overseas Bank Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

  • Provides for Workplace related support to VIP not limited to office related systems
  • Provides the technical know-how of latest technology to guide End Users
  • Provides direction and vendor management of the End User Desktop Support and Technical Helpdesk vendor to ensure the team delivers while excellent customer service standards tracked by service level agreements.
  • Reviews the performance and quality of the End User Desktop Support and Technical Helpdesk
  • Lead and provide guidance to escalated issue from the Technical Helpdesk
  • Lead and drive process improvement in the End User Service support environment for better customer experirence
  • Manage End User complains and ensure issue are resolved promptly
  • Manage workplace related projects / initiatives

Job Requirements

  • With relevant information Technology experience for at least 15 years
  • Experience in vendor management of End User Deskside and Helpdesk is preferred 
  • Experience in providing Deskside support / Technical level 2 support for End users 
  • ITIL Trained / Certified 
  • Hold a minimally a Bachelor Degree qualification from a reputable university
  • Ability to work independently on projects and vendor management
  • With excellent business acumen, interpersonal, teaming and customer service skills
  • Strong written and communication skills to effectively communicate with stakeholders and senior management
  • Proven ability to identify, build and maintain strong working relationships with key stakeholders at all levels of the enterprise

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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