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SVP, Cards Application Services Development Head, Cards Technology, Group Technology

Posting Date:  19-Jun-2022

Alexandra Road, Singapore, SG

Company:  United Overseas Bank Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

We are looking for a high-performing, seasoned technologist to join as the Cards Service application development head in the Cards Technology department to support the Group’s strategy in building a world-class technology organization while embracing a culture of diversity and inclusion. The successful candidate will be responsible for leading a team of IT professionals to provide application delivery, development, and maintenance of Cards processor systems globally and in conjunction with the other Cards application development teams and technology groups. The candidate should be able to identify how the big picture of the UOB cards programs come together from inception through implementation and deliver capabilities in production across the Cards technology stack. He/she needs to ensure alignment with the UOB cards technology standards in the design and execution of projects. 

This candidate will be responsible for providing technology leadership in designing Cards solutions and to plan and deliver system changes for the UOB Cards platforms globally to provide higher efficiency, quality and increase cost effectiveness while minimizing operational risk. This role would require interaction with T&O leadership and other product stakeholders to deliver the Group strategic priorities. He/she requires exceptional communication skills across both technology, operations, and the business to develop and implement best-in-class solutions and will have a high degree of visibility. He/she would need to collaborate within the technology teams to identify efficiency models to achieve technology productivity targets in alignment with Group Technology strategy. The candidate will be a rigorous technical lead with a strong understanding of how to build scalable, enterprise level global Cards applications. This candidate will also be directly responsible for providing talent management and people leadership for the Cards technology application development team under his/her purview. 

Job Responsibilities

  • Lead, build and manage a team for the Cards application development teams across the markets supported by UOB
  • Manage the application build and maintenance of Cards processor (CardLink-Mainframe) platform and distributed platform teams (Remote commerce, portals, collections, loyalty and digital banking interfaces)
  • Plan, monitor and manage risks/issues related to technical delivery
  • Manage technical implementation plan across application teams - Hands on leadership required to drive technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support
  • Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions
  • Partner with Program managers and Business Solution Specialist to collate, understand and finalize functional and technical requirements 
  • Plan technical deliverables (combination of host and distributed platforms) to meet project’s requirements within allocated budget and schedule.
  • Plan & collaborate across different domain application teams outside cards technology to manage technical and security related dependencies of the solution
  • Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards
  • Ensure that the application teams across group and countries build the enhancements according to the technical solution plan
  • Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality results
  • Build exceptional peer relationships with key stakeholders and be able to influence key outcomes
  • Demonstrate energy and ability to function in an intense & complex environment demonstrating initiative and operating with an ownership attitude to deliver results. 

Job Requirements

The ideal candidate will be a dependable and resourceful technology management professional who can comfortably work in a large development organization in a globally distributed, dynamic work environment that fosters diversity, teamwork, and collaboration. He/she should be passionate about Technology and have a mindset to be technically hands-on if needed. Well-versed in the latest trends, especially around disruptive technology, and proven record in execution. The ability to work and thrive in high pressure environment is essential. This role will report to the Head of Cards Technology for team planning and strategic execution of business priorities.

  • Bachelor's Degree in Computer Science, Engineering or similar domain.  Related professional/technical qualification will be advantageous although not mandatory 
  • More than 15 years’ track record in developing and delivering global / regional IT capabilities for a multi-national/regional company with annual budgetary responsibility
  • More than 10 years’ leadership experience in managing IT delivery teams 
  • Strong technical/platform knowledge mainframe (Cics/Cobol), distributed platforms and middleware (Linux/Unix, Oracle databases, Java platforms and web containers like WebLogic, WebSphere, JBoss EAP)
  • Exceptional business domain knowledge covering areas of cards, remote commerce, portals, collections, loyalty rewards and open banking
  • Experience in executing large-scale Cards technology transformation. A good understanding of the credit card industry and functions of HSM and different types of keys is essential.
  • Experience in running both Waterfall and hybrid Agile projects
  • Experience in managing and implementing large-scale projects covering multiple domains
  • Proven result-oriented person with a focus on delivery
  • Strong customer service focus with the ability to communicate with highly technical management teams.
  • Should demonstrate a disruptive innovative mindset that will make innovation mainstream and help the business take strides in an extremely competitive environment
  • Experience in actual systems development work, with prior coding, functional specifications and technical specifications and systems development and testing experience
  • Proven track record of running a cross functional horizontal team, supporting multiple delivery teams
  • A strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.
  • Highly effective communicating with senior technical stakeholders and equally proficient communicating with business stakeholders
  • Good problem-solving, analytical, synthesis, system thinking and solutioning skills
  • An engaging, open, genuine personality that naturally encourages interaction with individuals at all levels.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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