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Senior VP, Test Quality & Governance Lead, Group Infrastructure & Platform Services

Posting Date:  18-Nov-2021

Alexandra Road, SG

Company:  United Overseas Bank Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

  • Owns testing processes, methods and standards to ensure delivery of UOB’s technology agenda and incorporation of leading testing practices
  • Engages with other UOB teams to ensure process hand-offs are adhered and executed smoothly 
  • Ensures testing services are compliant with defined testing methods and standards
  • Reviews and approves/ disapproves any dispensation requests relating to testing methods and standards 
  • Reviews and approves/ disapproves testing delivery or framework improvements made by the Vendor and drive innovation
  • Conducts Root Cause analysis for every Production Post release defect and drives the outcomes to closure
  • Conducts on-going health check, audits, reviews and walkthrough’s etc. on project deliverables, identifying gaps and driving the remediation. This includes review of requirement, design documents, test artefacts, outputs of the gating process etc
  • Enforces gating and acceptance criteria (verify exit/entry criteria from a testing/QA standpoint)
  • Provides QA data and analysis as needed
  • Partners with Test Delivery Lead, and Test Program Managers to identify high-risk projects and engages Testing CoE in direct QA checks and adherence as needed
  • Analyses, identifies and remediates any points of failure within the testing/QA process
  • Defines and refines various test metrics and ensure those are institutionalized across various projects.
  • Provides inputs to tool configurations which will act as a source to report organisation wide metrics
  • Provides inputs to/participates in project audits (not specific to testing alone) as and when required

Job Requirements

  • Bachelor’s Degree or Master’s degree in computer engineering or related field
  • Proven working experience in Test lead, governance lead or equivalent role with at least 12 to 15 years relevant experience in large and complex organisations preferably in the area of Banking and Finance and at least 5 years’ senior managerial experience in a shared testing service
  • Proven experience with design & implementation of testing standards, tools, processes & methodologies, supporting the various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps
  • Proven, successful track record of managing shared IT service development and/ or IT Testing Services
  • Proven, successful track record of driving the definition of Testing, Quality Assurance and Governance strategies and the roadmaps and programmes to deliver them and mobilization of the necessary projects
  • Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services
  • Strong attention to details, excellent analytical and problem solving skills
  • Experience in change management, and managing both internal QA team and external vendors
  • Excellent client facing, internal communications, written and verbal communication skills
  • Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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