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Posting Date:  03-Apr-2021

Alexandra, Singapore, SG

Company:  United Overseas Bank Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

Group Infrastructure, Platform and Services (GIPS) is looking for a Site Reliability Engineer (SRE) lead with experience in both software engineering and managing production systems operations.

As a Site Reliability Engineer (SRE) lead you will be responsible for building technology capabilities as well as processes to significantly uplift Service reliability. Your role will include both oversight of production services of our channel systems, as well as leading the discipline, engineering solutions and enhancing processes to maximize service reliability and reduction of toil through automation. 

Your role will include root cause analysis of incidents and addressal of the issues at the source through technical solutions as well as process improvements. You will partner with Infrastructure, Operations and Application Delivery teams to drive down manual work through automation, improve monitoring, fault-tolerance as well as system scalability.

As an experienced Site Reliability Engineering Lead, you will be making decisions of a strategic nature that would influence Solution Architecture, Application Development and Technology Operations around the region. Your expertise in analyzing complex systems, anticipating problems, and finding ways to mitigate risk will be key to your success in this role. 

Job Requirements

As a successful candidate for this position, you will bring the following to the organization: 

  • Strong understanding of Site Reliability Engineering (SRE) and DevOps philosophies, technologies, platforms and tools. 
  • Demonstrated sense of ownership and drive to improve production operations
  • Proven ability to understand and troubleshoot complex problems under pressure
  • Experience in SLA management, Incident Resolution, Problem Management and Automation
  • Proficient in multiple infrastructure and software technologies
  • Understanding of business technology drivers and their impact on architecture design, performance and monitoring, best practices 
  • Ability to articulate to senior management, a technical strategy in clear, concise and understandable terms
  • Excellent organizational and workload management capabilities

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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