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Posting Date:  12-Oct-2021
Location: 

Alexandra, SG

Company:  United Overseas Bank Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

  • Leading a service delivery team to provide technical support to internal customers
  • Identify customer needs and oversees the services delivery are within agreed Service level
  • Maintain good relationship with various stakeholders/customer 
  • Assessing customer feedback and ability to work on establishing/improving/refining the services creatively
  • Managed finances and budget for the support cost  
  • Manage customer complains and ensure issue are resolved promptly
  • Build partnership with various team leader to develop solution to any issues that arises

Job Requirements

  • Bachelor’s degree in Information Technology/ Engineering/ Business or equivalent 
  • 10 years’ experience in leading a team in delivering support service to large organization  
  • Ability to work after hours and standby 24x7 after office hours for escalation
  • With relevant information Technology experience is an advantage
  • Excellent leadership and customer service skills 
  • Strong negotiation skill and experience in vendor management 
  • Strong written and communication skills to effectively communicate with stakeholders and customer
  • Good analytical skills to interpret information and detail oriented to find solutions to business problem 

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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