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Posting Date:  08-Dec-2019

Alexandra, Singapore, SG, 048616

Company:  Unicom Data Bank Pte Ltd
About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.


In this role, you will be part of the team responsible for managing and maintaining the monitoring infrastructure that covers Mainframe, AS/400, UNIX and Windows, Network devices running Production and Development environments in Singapore and Overseas Subsidiaries.

Job Responsibilities

Reporting to Infrastructure Planning and Design unit, he/she will provides leadership in IT infrastructure monitoring to meet the regional business requirements of the Bank. He/she will develop, review and implement processes, procedures, guidelines and manuals relating to System Monitoring within the Group and provide advice and guidance to all other areas of the business and IT on System Monitoring.​​​​​​​

  • To plan and review system parameters to implement baselines for system monitoring. 
  • To process requests to maintain or customise parameters in the systems supported by the team. 
  • To participate in incident management engagement requiring monitoring support. 
  • Ensure that all documentations used by the team including processes, SOP’s and work instructions are complete, accurate and up to date. 
  • Create and distribute reports and communications related to System Monitoring as necessary
  • A strategic thinker who has the organizational agility to handle ambiguity and yet able to focus and set strategic direction for the team
  • With the ability to look at issues from multiple angles, the candidate should be able to appreciate diverse perspectives and complexity and ambiguity in management and strategic decisions
  • Possess the mental capacity and energy to sustain through difficulties and challenges; and the courage to raise issues and manage conflicts
  • Ability to handle diverse and multiple projects concurrently across the region
  • Able to work with multiple stakeholders and large teams
  • Self directed, self motivated with the ability to take ownership for business unit goals, he/she should make sound decisions in a timely manner, use good judgment and keep initiatives moving
  • Possess strong verbal and written communications skills and with effective presentation skills
Job Requirements
  • Bachelor’s degree in Computer Science or a related field. At least 10 years of IT experience of which at least 5 years experience in similar role, ideally in a financial institution.
  • Experience with BMC TrueSight / Patrol is a must. Dell-EMC IONIX Network Fault detection tool.
  • Experience with Event Management would be an advantage.
  • Good understanding or experience in supporting multiple platforms (Mainframe, AS400, Unix, Windows, Linux) is a plus
  • Strong interpersonal skills
  • Possesses good communication skills and strategic thinking 
  • Ability to work and thrive in a dynamic, team-oriented environment
Be a part of UOB Family

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