Application Monitoring Specialist

Posting Date: 27 May 2025

Location:

MY

Company: UOB Innovation Hub 2 Sdn. Bhd.

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

Description

In this role, you will be part of the team responsible for managing and maintaining the application monitoring infrastructure across all multiple platforms (UNIX, Windows, Openshift container platform, AWS, AS400) running on Production and Development environments in Singapore and Overseas Subsidiaries.

Role:

· Provide leadership in implementation, support and management of the Enterprise Monitoring tools to meet the business requirements of the Bank.

· Ensure all critical applications and services are properly covered within the monitoring and alerting systems in a manner consistent with the Banks’ standards; collect the right metrics at the right frequency and ensure the data is readily available for effective alerting, reporting, and analysis.

· Collaborate with a cross-functional team of dev, ops, and architects to understand complex application architectures in order to implement an effective top-down monitoring strategy for holistic service visibility

· Troubleshoot and resolve complex issues with monitoring tools and ensure high availability

· Participate in strategy and future implementation discussions for the redesign and implementation of the monitoring environment to modernize with latest technology trends.

Requirements:

· Bachelor’s degree in Computer Science or a related field. At least 10 years of IT experience of which at least 5 years’ experience in similar role, ideally in a financial institution.

· Experience with Application Monitoring Tool / Geneos / Prometheus is a must.

· Experience with monitoring application's performance, availability and end-user experience to ensure the application is functioning properly in a large enterprise environment.

· Good understanding or experience in Openshift container platform is a plus.

· Strong interpersonal skills; good communication skills and strategic thinking

· Able to work independently on individual assignments, while collectively with a team on larger projects.

· Strong understanding of multi-tier application architectures and application runtime environments

· Familiarity with workflow management and ITSM tools such as Remedy or ServiceNow

· Good understanding of Agile (Scrum or Kanban) and implementation of same in real world along with exposure to associated tool sets (JIRA/Confluence)