Card Solutions Staff

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Technology and Operations

Job Responsibilities

• Chargeback Analyst is responsible for  financial investigation , and  control in efficient of Credit/Debit Cardholder ’s  dispute process
• Submitting /reviewing the customer dispute cases to opposite banks  based on Visa, MasterCard, National ITMX  ‘s dispute regulation for end to end of dispute processing
• Work closely with the customer service team to resolve customer issues in a timely and efficient manner
• Analyst of the data for performance business analytics and able to create actionable reporting to control  in efficient and accurate chargeback processing of all steps

Job Requirements

• Minimum 3-5 years experiences with financial institutions in area of Card or Merchant Chargeback / Dispute or relevant experiences
• Bachelor or Master Degree in Arts or related areas
• Ability to work independently and as a team
• Knowledge on Visa and MasterCard ’s Dispute Regulation  and other relevant laws/ regulations in which involved in Customer Dispute Consumers
• Good communication and interpersonal skills
• Good command of English and computer literacy

หมายเหตุ : ธนาคารมีความจำเป็นจะต้องดำเนินตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร

Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank’s policy.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.