SVP, Head of Fraud Control Operations

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Personal Financial Services : Authorizations & Fraud Control

Job Responsibilities

Head of Fraud Control Operations will lead the strategic direction and operational execution of fraud control activities within the bank. This role encompasses the oversight of rule management for CASA and card operations, the development and maintenance of fraud management information systems (MIS), governance and forum management, as well as ensuring the highest standards of quality assurance across all fraud-related operations.

Rule Management:

• Lead the development, implementation, and optimization of fraud detection and prevention rules across CASA and card operations.
• Continuously monitor and adjust fraud rules to address emerging threats and reduce false positives, ensuring compliance with regulatory requirements.
• Collaborate with relevant departments to ensure alignment of fraud rules with overall risk management strategies.

Fraud Management Information Systems (MIS):

• Oversee the design, development, and maintenance of fraud MIS to ensure accurate and timely reporting of fraud incidents.
• Analyze fraud data to identify trends, root causes, and areas for improvement in fraud prevention strategies.
• Provide regular updates and reports to senior management and relevant committees on fraud trends and control effectiveness.

Governance and Forum Management:

• Chair or actively participate in fraud-related governance forums, ensuring that all relevant stakeholders are informed and engaged in the decision-making process.
• Develop and implement governance frameworks that support effective fraud risk management across the organization.
• Ensure that all governance practices adhere to regulatory standards and internal policies.

Quality Assurance:

• Lead the quality assurance function within fraud control operations, ensuring that all processes, controls, and systems meet the highest standards.
• Conduct regular audits and assessments of fraud control processes to identify gaps and areas for improvement.
• Implement continuous improvement initiatives to enhance the efficiency and effectiveness of fraud control operations.

• Build and maintain strong relationships with key internal and external stakeholders, including regulators, auditors, and industry bodies.
• Act as the primary point of contact for all fraud-related matters, ensuring clear and effective communication with stakeholders.
• Provide leadership and direction to the fraud control operations team, fostering a culture of accountability, innovation, and continuous learning.
• Mentor and develop team members, ensuring that they have the skills and knowledge necessary to effectively manage fraud risks.
• Drive a performance-oriented environment that emphasizes excellence in fraud prevention and control.

Job Requirements

Qualifications:

• Bachelor’s degree in Finance, Business Administration, Information Technology, or a related field; a Master’s degree is preferred.
• Minimum 10-15 years of experience in fraud control, risk management, or related roles within the banking or financial services industry.
• Background in fraud, financial risk management service from the consulting firm is a plus.
• Proven track record of developing and implementing fraud control strategies nd systems.
• Strong knowledge of fraud detection and prevention techniques, particularly in CASA and card operations.
• Well command in English and Thai (spoken & written)
• Experience in managing fraud MIS, governance frameworks, and quality assurance processes.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership and team management capabilities.
• Exceptional communication and stakeholder management skills.
• Develop and implement governance frameworks that support effective fraud risk management across the organization.
• Ensure that all governance practices adhere to regulatory standards and internal policies.
   

Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank’s policy.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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