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Posting Date:  02-Oct-2019

Bangkok, TH

Company:  United Overseas Bank (Thai) Public Company Limited
About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Strategic Communications and Customer Advocacy function works closely with all functions across the Group to protect and to promote the reputation of UOB. Through our thought leadership, stakeholder and community engagement programmes, we ensure that UOB’s presence, relevance, insights and understanding are seen and felt by our colleagues and customers, wherever they are. We also strive to turn our customers into advocates through our consistent and considered approach in delivering reliable and distinctive customer service.

Responsibility - Customer Advocacy & Service Quality
  • To establish the Service Quality Standard and its measurement factor and ensure service quality level
  • To cultivate excellence in service culture within the organization and upgrade Service Quality by providing staff CSS information and initiate new programmes/tools for service improvement through training, activites, etc.
  • To manage customer satisfaction survey and liaise with business units to improve service quality and customer satisfaction
Requirement - Customer Advocacy & Service Quality
  • 3-4 years of working experience in Customer Service and Quality
  • Good command of Thai/English
  • Strategic, creative thinking abilities
  • Strong communication and negotiation skills
  • Strong problem-solving and interpersonal skills with the ability to work and interact with different business and support units, as well as the region.
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