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Branch Manager

Posting Date:  20-Nov-2022

Bangkok, TH

Company:  United Overseas Bank (Thai) Public Company Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.

Job Responsibilities

  • Drive the Branch’s overall KPI, revenue generation and optimisation of cost, refers and cross-sells across segments, bringing the whole bank to the customer instead of a single product or segment
  • Ensure full compliance of all regulatory and internal governance, drive service excellence and act as a role model in protecting the Bank’s reputation and branding
  • Assist the Area Manager in delivering Area performance
  • Responsible for joint marketing and appointment involving various segments
  • Promote and drive cross segment referrals between business units and across regions
  • Responsible for Customers Events and Seminars involving various segments. And Joint Branch activities to build team spirit and teamwork among various segments.
  • Execute branch strategy in close collaboration with country segments / products to ensure branch sales optimisation and cost efficiency
  • Responsible for community leaders building networks to grow new to bank customers
  • Carry out regular joint meetings and engagement to drive KPI and campaign targets
  • Manage branch cost within budget set by Group Channels Head
  • Involve in Business Development and Strategic Planning
  • Manage / optimise trade-offs between sales and service capacity within branch and ensure they are aligned to overall channel / branch policies
  • Coach, counsel, share observation feedbacks and common lapses to both sales and service staffs
  • Prompt update of changes to and new regulatory requirements and penalties
  • Ensure all complaints and feedbacks are resolved promptly and root causes identified to prevent similar occurrence in the future
  • Keep regular engagement of customers to deepen relationship, increase wallet share and prevent attrition of valued customers
  • Manage and allocate suitable Branch Sales / Service Staffs for skills and product training
  • Coach, counsel and develop both sales and service staffs to increase productivity
  • Manage branch staffs (both sales and service) on a day-to-day basis

Job Requirements

- 6-10 years of relevant experience required
- Previous experience in management of banking, sales or client service preferred
- Previous experience in product management, procedures and regulations preferred
- Proven management skills
- Consistently demonstrates clear and concise written and verbal communication skills
- Consistently demonstrates analytic skills
- Bachelor's Degree/University degree or equivalent experience in Business Management, Economics, Finance or similar field
- Master’s degree preferred

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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