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Posting Date:  19-Sep-2019

Bangkok, TH

Company:  United Overseas Bank (Thai) Public Company Limited
About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.

Job Responsibilities
  • Manage and manipulate customer facing issue with Chatbot to help shape our product vision and roadmap.
  • Determine and drive the strategic integration of our platform technologies into existing applications, including their successful release to market.
  • Gather customer insights and feedback from Chat Transcript Review, and infuse the learning back into the Chatbot.
  • Be the product champion externally and passionate voice of the customer internally.
  • Review Chat transcript and ensure on quality.
  • Analyze the scenario and decided which part of the store would be considered as the final topic.
  • Prepare report; identify issues of topics & propose content responses.
  • Prepare data for Chatbot training and enrichment.
  • UAT & LV support.
  • Provide NLP analysis report.


Job Requirements
  • Bachelor’s degree in Marketing, Business, IT or Communication Arts.
  • 2-3 years experiences in Marketing/Product Development field or any related fields.
  • Flexible, reliable, outgoing and have a positive work attitude.
  • Passionate in Chatbot.
  • Experience with AI platforms for Chatbots is advantage
Be a part of UOB Family

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