Remittance Senior Officer (Outsourcing)

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in in Singapore and overseas branches.

Job Responsibilities

• Checker of remittance transactions for both inbound & outbound services.

• Ensure quality of service are delivered to customers on time and accurate.

• Provide feedbacks/solutions to improve efficiency of operation process.

• Perform any other tasks as assigned by line manager.

Job Responsibilities:

• Checker of inbound & outbound fund transfers according to clients’ requests via different channels (Internet Banking, Mobile Banking, Over the counter, etc). Ensure strictly compliance with Group & Local’s Procedures & Regulations.

• Providing timely responses to customer enquiries through various communication channels such as email, telephone, letter and fax.

• In charge of other daily operational tasks: Suspense GL/ Nostro reconciliation & investigation. Investigate and settle any pending or discrepancy items in Nostro/Sundry/Suspense GL account timely.

• Identifying opportunities to enhance operational efficiency, reducing costs and improving processes where appropriate.

• Performing transaction monitoring and identifying suspicious cases for reporting to relevant authorities.

• Implementing policies and procedures to prevent money laundering and terrorist financing in accordance with applicable laws and regulations.

• Handle regulatory reporting where required.

• Stay updated with regulatory changes and implement necessary actions within required deadlines.

• Other duties as assigned by supervisor.

Job Requirements

• University degree in Business Administration, Finance or equivalent.

• At least 02 years working experience in banking industry, preferably in wholesale banking.

• Strong knowledge of banking products, particularly in cash management.

• Good command of English language.

• Proficient in MS Office applications especially Excel.

• Demonstrated ability to work independently, take initiative and meet deadlines.

• Highly motivated, proactive, organized and detail oriented.

• Ability to multi-task and manage multiple priorities.

• Experience in customer service environment preferred.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.