Assistant VP, Operation Manager, Cash Management Operations Centre

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

• Overseeing and optimizing the day-to-day operations of the team to ensure efficiency and adherence to established Policy, procedures and regulatory requirements.
• Monitor key performance indicators (KPIs) and prepare regular reports for senior management.
• Ensure efficient and effective processes that support the overall goals and objectives.
• Identify areas for process improvement and implement solutions.
• Implement strategies to improve team productivity and performance.
• Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors.  Develop and implement training programs to enhance team skills and knowledge.
• Promotes a supportive environment in which employees are encouraged to solve problems.
• Manages escalations timely and performs service recovery when needed.
• Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
• Provides on-the-job training and mentoring.
• Involve in Department projects to ensure success. 
• Develop and implement initiatives to drive continuous improvement and innovation.
• Coordinate with other departments to ensure seamless operations and effective communication.

Job Requirements

• Bachelor’s degree with 5 years of working experience in Remittance Operation
• Managerial experience leading a team
• Ability to manage a team and ensure SLA are met
• Proven leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in operations management software and tools.
• Ability to work under pressure and meet tight deadlines.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.