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Digital Partnership Ecosystem - SME Head

Posting Date:  22 Nov 2023


Company:  PT Bank UOB Indonesia

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Business Banking

We develop integrated products and services targeted at helping small and medium-sized enterprises across the region progress through different stages of growth. These include innovative solutions and initiatives in areas of working capital loans, operational efficiency and currency exposure.

About UOB Digital Partnership-SME

Digital partnership seeks to partner (Fintechs, Digital Platforms)  with large scale digital platforms working with SMEs and who will allow us to cross-sell banking products (lending and non-lending) to the SMEs who are working with such platforms. Examples of such partners are e-commerce, mPOS, Accounting and payment etc. 

For selected strategic partners, the Bank is integrated with them through API. Data sharing occurs (for consented customers) between the Bank and the partners to enhance customer experience and enable deeper cross-sell. Besides linking the Bank’s digital assets to partners, we are also actively building embedded finance solutions with strategic digital partners along with BizSmart.

BizSmart maintains a curated set of digital solution providers that collaborate closely with us to help customers digitalize their businesses. Examples of partner solutions are in areas of accounting, enterprise resource planning (ERP), HR, e-commerce, e-marketing and point-of-sales (POS).

Job Responsibilities

To lead the Bank’s effort to deliver all of the above objectives, the Digital Partnership-SME must be:

  1. Highly in-tune with market trends in digital solutions for SMEs
  2. Able to properly manage the following 3 areas of responsibilities:

A – Partner Origination. To originate, assess, negotiate and onboard new partners. Complete coverage of all necessary partner onboarding due diligence including getting approval from compliance, legal and other approval committees. If new credit programs are required, to collaborate with Credit, Analytics and Product to deliver a working model. If technical integrations are involved, to collaborate with Customer Journey, Technology and Operations teams to map out the full process.

B – Commercialization. To lead a team of digital advisors to formulate and execute marketing initiatives and go-to-market sales activities for B&E in general, or for specific partners or programs. Engage partners and our front liners to drive new customer onboarding and active utilization of partner solutions, with the ultimate objective to improve revenue per customer. To drive regular tracking cadence with team and provide monthly B&E portfolio updates to management.

C – Customer Journey. To build end-to-end customer journey and data flow process with partners that involve technical integrations. Lead in formulating business requirements and work with various technology, operations and transaction banking departments to perform all necessary process negotiations, testings and maintenance.

Job Requirements

  • Proven experience in partner management and project management
  • Proven experience to lead teams to build new or execute on-going businesses
  • Strong knowledge of embedded finance capabilities
  • Highly in-tune with digital solution trends, industry players and ecosystems tie-ups in the market
  • Excellent communication and interpersonal skills, confident and professional

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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