Job Objectives

• Design best in class solution in collaboration with Technology Architecture team
• Provide domain expertise in defining technology and operations strategies that enables the realization of business strategy and outcomes
• Support the respective business segments in shaping their thinking towards quality and scalable solution including operating model, end to end process and client experience
• Support the respective business segments in developing a quality business requirements document (BRD) including articulation of current vs to-be business process, business use case articulation, post implementation business activities (e.g. Regulatory, Compliance, SLA) and commercialization aspects

Key Responsibilities

1. Stakeholder Relationship Management
   1. Acts as a trusted advisor for business for all new business demands requiring technology or operations enablement / solution
   2. Prioritize business requests and co-create  Business Roadmap with business segments
   3. Supports Biz T&O Head for project pipeline, pre-project planning activities, QR prioritization
   4. Supports effective business change by building relationships with business leaders, technology and operational business partners
2. High Level Solutioning
   1. Develop high-level solution to illustrate feasibility of achieving target business outcomes
   2. Aligning high-level solution with organizational technology roadmap and strategy working in consultation with enterprise architecture and business technology services teams
   3. Work effectively with the business users and internal technology teams to ensure all aspects of the business requirement is defined and analysed
   4. Initiate the implementation plan for Group T&O projects. This will include all activities that the business needs to do to prepare for new operation process and technical components.
3. Change Implementation Planning & Management
   1. Undertake scoping and evaluation of new initiatives. Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
   2. Lead and collaborate with cross-functional and technical teams including business analysts, solution architect, business technology services teams, and testing teams to define/clarify requirements
   3. Work with business technology services  team on the smooth delivery of the solution
   4. Review Test Strategy, help plan and support the user acceptance testing and help address any issues. Ensures that there is a business perspective on how the new operations and technical capabilities will be delivered to the business.
   5. Spot potential problems, recognize the risk impact and propose risk mitigation strategies.
4. Managing RUN
   1. Manage the communication and regular updates to business stakeholders on ‘critical’ production incidents and problems impacting customer and business operations
   2. Lead the regular review with business on system stability, responsiveness, production incident, problem tickets including identification of root cause.
   3. Track for continuous improvement. Ensure early identification and resolution of challenges impacting BAU systems.
   4. Monitoring the fulfilment of service levels between GTO and the business segments and highlighting required actions to close gaps where needed
5. Sustainable Improvements
   1. Build a sustainable process for measuring benefits to ensure T&O resources are aligned to business initiatives which provide the highest ROI.
   2. Improve systems by studying current practices; designing modifications.

Qualifications and Skills Required

• Strong business domain knowledge in banking
• Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives
• Understanding of technology and operational processes across functions / departments in the bank/market.
• Resourceful team player
• Familiar with change management processes and project management fundamentals
• Strategic forward thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills
• Passionate, diligent and resilient individual with ability to thrive in ambiguity
• Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
• Bachelor’s degree in engineering/ business/ finance or equivalent
• Minimum 10 years of relevant banking and/or consulting experience