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Senior Officer, Operations Excellence, Card Operations Processing Centre

Posting Date:  14 Nov 2023

East Area Main (City Area), Singapore, 048624

Company:  United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department


Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

  • Liaise with internal stakeholders and vendors on day-to-day operations of card embossing and card delivery matters, to ensure service level is met.
  • Prepare Card Operations’ MIS reports relating to processing volume, productivity, timeliness and resources to senior management. 
  • Prepare monthly and quarterly scheme reports and ensure accurate and timely submission. 
  • Assist in the preparation of division’s budget and monitor expenses incurred by the division.
  • Support the periodic control checks for the department’s processes, as well as checks on the maintenance and upkeep of the division.
  • Support the procurement of stationeries, office essentials and process the invoices for expenses incurred.
  • Support the governance of the Fixed Assets for the division.
  • Support the periodic control checks for the department’s processes, as well as checks on the maintenance and upkeep of the division.
  • Liaise with corporate real estate department to support the general upkeep of the division.

Job Requirements

  • Bachelor Degree with 1 year of working experience in Operations or Banking
  • Good communication skills
  • Proficient in Ms Office applications
  • Open to contract role

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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