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First VP, Digital Customer Value Proposition - Deposits & Referrals, Group Digital Banking

Posting Date:  09-Nov-2022
Location: 

Singapore, SG

Company:  United Overseas Bank Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

We are building and expanding the best digital bank in ASEAN.
 
Traditional retail banking is changing rapidly, and will change even more in the next 10 years. We fundamentally rethink the retail banking strategy, business model and proposition, to stay relevant and keep up with the challenges that lie ahead in this rapidly evolving landscape.
 
TMRW (pronounced as “tomorrow”) empowers the digital generation with a full suite of banking solutions through a smart, mobile-only app. Our mission is to build and expand the best digital bank in ASEAN. Launched in Indonesia and Thailand as the first mobile only digital bank by United Overseas Bank (UOB) in ASEAN, TMRW offers innovative and simple solutions to help customers stay one step ahead of their finances. Our business model is powered by next-generation artificial intelligence, machine learning, data analytics, user interface design and smartphone capabilities. These include our own digital technology innovations as well as solutions provided through our collaboration with FinTech partners. We embrace a competitive strategy that focuses on customer intimacy, measured by net-promoter-score (NPS).
 
Since launch, TMRW has won many awards in total, including: Best Digital Bank in ASEAN, Best Digital Bank for Customer Experience and Best Bank for Millennials.
As we enter our next phase of growth, we are looking for entrepreniurial and open minded team players who are keen to learn, enjoy taking on multiple roles, and willing to step out of your comfort zone.
You will be the catalyst of change for UOB and be part of our exciting roadmap in the next chapter of growth. Get ready for an exciting career path in a start-up environment that is diverse and fast-paced, where you will have the opportunity to be engaged in transformative programs, and collaborate with business, and technology teams as well as regional and country stakeholders. We believe in empowering our people, giving them autonomy and ownership of what they do and their successes.
Join us to transform the future of banking and make banking simple, transparent and engaging!

Job Responsibilities

 

1.    Own Retail Deposits product objectives within Group Digital Banking 

a.    Develop business plans to drive acquisition of new accounts, grow existing portfolio and optimize cost to acquire and serve. Collaborate with Digital & Product Teams in key markets to deliver these plans.
b.    Develop and package products and services to cater to the needs of customers with digital preference, across all target customer segments for the digital banking platform. Collaborate within Group Digital Banking in the development and build of new products and services.
c.    Govern regular reviews of product performance with Group and Country Teams, and enhance business plans based on insights from data analytics

2.    Drive omni channel referrals

a.    Develop framework to refer digitally acquired customers to assisted channels to deepen relationship with customers through up-sell or cross-sell of Wealth and Lending products
b.    Own and deliver omni channel referral targets in collaboration with Group Retail and Country Digital Teams

Job Requirements

 

Minimum Educational Qualifications 

1.    Bachelor’s Degree.  
2.    Design thinking, Agile, Professional Scrum Product Owner certifications will be advantageous

Relevant Experience:  Broad management knowledge or technical knowledge/ Years of experience 

1.    ~10 years of experience
2.    Relevant experience in the development and management of Retail Deposits or Retail Banking products
3.    Strong business acumen and understanding of business levers to apply to acquisition, portfolio growth and cost optimization in order to deliver product financials
4.    Strong understanding of human centered design thinking to identify target customer segments’ needs and apply to product development
5.    Strong understanding of how to acquire, serve and engage customers with digital preference
6.    Good understanding of the Retail Banking landscape in terms of products, services and digital banking trends
7.    Experience in our key markets (Singapore, Malaysia, Thailand, Indonesia and Vietnam) will be advantageous

Based in Singapore, working with key markets (Singapore, Malaysia, Thailand, Indonesia and Vietnam)

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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