First VP Unified Comms & Voice Expert, Group Infrastructure & Platform Services

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
 

Job Responsibilities

Will be the technical expert for Unified Communications, Voice and related infrastructure products in UOB.  As such, the successful candidate is expected to:

• Provide deep level support and act as the last level of technical escalation point for all production support activities within the Bank.
• Manage all technical activities and issue resolution of incidents and problems, where required.
• Regularly review and fine tune the systems to ensure overall health and stability of the technical solutions within their scope.
• Work with the Product Owners on the development of technology roadmaps and Application Teams on their adoption.
• Contribute to the development and maintenance of best practices, standards, and knowledge base.
• Review and implement programmes to drive the development of competency and skills of engineers.

As technical expert for Unified Communications and Voice: 

• Contribute to the development of best practices, standards and knowledge base.
• Document, review and maintain relevant technical documentation such as design and configuration guides.
• Drive the development and training of technical skills.
• Assist in technical assessment of candidates for open roles.
• Manage service improvements for all Unified Communications Systems, Voice and related infrastructure products.
• Actively keep up to date with industry trends, new technologies and security issues and reviews them with a view to address or incorporate them into the technology roadmap and products.
• Provide technical direction and implement solutions to maintain the availability, reliability and security of the Unified Communications and voice infrastructure in accordance to the SLAs.
• Review, develop and test EOS/EOL plan, execute upgrades, tech refresh and patching processes for all the Unified Communications and Voice systems.
• Review system and application designs and set up. Work with Application Team and Domain Architects to enhance system and application’s resiliency, reliability, availability and security
• Provide technical support and consultancy to Application and Project Teams as Subject Matter Expert.
• Participate in internal and external audit activities.

Job Requirements

This position requires a hands-on engineer with proven technical expertise with the following: 

• Degree in Computer Science or related field preferred.
• Minimum 10 years hands-on experience in managing and troubleshooting Unified Communications,  Contact Centres and Voice Solutions including:
  • Experience working with CUCM, Unity Connection, Cisco IMP, Jabber, Expressways, UCCX and CMS.
  • Experience working with Avaya Aura Communication manager, Media Gateways, Avaya Aura SM/SMGR and Avaya Aura Media Server (AAMS).
  • Experience working with Cisco Voice Gateways (ISR G2 / 4K), CUBE, Avaya SBC, CC, data network, etc.
  • Experience working with MGCP, VOIP, H.323 , ISDN and SIP implementation.
  • Experience in troubleshooting voice routing and call quality issues.
  • Experience of 3rd party application integrations with UC.
  • Knowledge of advanced UC and voice troubleshooting and resolution.
• At least 5 years experience in leading a technical team.
• Experience in implementing and operating cloud based unified communications services.
• Able to communicate effectively both verbally and in writing to senior stakeholders.
• Ability to establish and maintain effective working relationships with a diverse group of people, including internal clients and external vendors.
• Creative and innovative thinking.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.