Frontliner Apprentice Program (Samarinda)

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.

Job Responsibilities

This apprenticeship is an excellent opportunity for someone looking to start a career in banking and financial services.

You will receive comprehensive training and hands-on experience in customer service, helping customers with their banking needs while developing essential skills for a future in the industry.

Key Responsibilities:

• Customer Support: Assist customers with their inquiries, including account information, transaction issues, and general banking questions.
• Account Management: Help customers manage their accounts, including opening new accounts, updating account information, and handling basic transactions.
• Problem Resolution: Work with customers to resolve any issues or concerns they may have, ensuring a positive experience.
• Product Knowledge: Gain a thorough understanding of the bank’s products and services to effectively assist customers and promote relevant offerings.
• Compliance: Ensure all interactions with customers adhere to banking regulations and company policies.
• Team Collaboration: Work closely with team members and other departments to provide seamless service to customers.
• Training and Development: Participate in training sessions to build your knowledge and skills in banking and customer service.

Job Requirements

Candidate Qualification:

1. Minimum D3 or equivalent (or at least at the final year / Semester 6th). For candidates who currently still in program study should provide declaration letter stating that studying will not interfere with their work

2. Fresh graduate or having working experience maximum 2 years

3. Having strong interpersonal and communication skill

4. Willing to be placed/relocate in UOB Branch

Placement:

Samarinda

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.