Account Service Manager

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.

Job Responsibilities

Direct and control the operations and administration of the Branch to achieve maximum efficiency and productivity. Develop a self-driven team to deliver quality customer service and proactively encourage referrals of products and services. Takes charge of Branch Control and Compliance & People Management. 

1. Review and Process Documents for Account/ eService Opening

2. Perform Account/ eService Maintenance Activities

3. Liaison with clients and/or Relationship Managers

4. Client File/ Record Management

5. Report Preparation for Management

6. Participation in Regulatory and Process Improvement Projects

7. Oversight team’s activities

8. Ad-hoc Duties

Job Requirements

1. Excellent Team Player with Strong Interpersonal and Communication Skills
2. Proficient in Communication
3. Committed and Meticulous with Attention to Detail
4. Proactive Problem Solver and Liaison
5. Awareness of Risk Controls and Regulatory Requirements
6. Ability to Participate in Ad-hoc Projects

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.