Branch Service Officer

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.

Job Responsibilities

• Perform cash transactions (Cash deposit, Cash withdrawal, FX, fee collections) and fixed deposit transactions.
• Perform Account maintenances of the following major facilities for customers: Update customers’ information; Issue account confirmation; ATM/ Token issuance; Signature/Documents scanning and retrievals and Refund / waivers of charges / interests.
• Receive request for Loan transactions (Auto Loan, Mortgage, Short term Loan….)
• Investigate and respond customers’ query / complaints.
• Do the confirmation of the balance and the account.
• Storage docs by scanning EWF or booking Crown service.
• Collect data / information related or required for branch reporting when necessary.
• Ensure that the reports will be sent to PIC on time.
• Assist the Managers in all investigation.
• Handle ad hoc duties as and when assigned by Manager/ Management
• Fully understand and strictly comply with Group policies, work procedures, money laundering prevention and local regulatory requirements
• Cooperate with BUs to explore good opportunity to achieve Sales referral results.
• Other assigned task by Branch Service Manager from time to time

Job Requirements

• University degree (BA) required.
• At least having 3-years of relevant experiences.

Competency & Skillsets:

• Cash handling and mathematics.

• Basic accounting

• Communication skills

• Problem-solving

• Accuracy and attention to details

• Time management

• Cross sales skills

• Performance driven by scorecard.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

Competencies