Card Operations Processing Center Senior Officer

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

2 critical scopes of work description are below.

+ Project enagement: engage Constellation project (Foundation Build and Migration) for Operations Workstream representative.

+ BAU operations: play the role Card Operations Processing Center - Card Member Payment Manager/SO to support all Financial related activities:

• Scheme Settlement (MasterCard, VISA)

• Instalment Loan (IPP, Cash Plus Day 1)

• Negative balance for closed account

• Manual Refund

• Card Posting Reject

• Review GL outages

• Rewards redemption & posting, BLP adj rebates

• Card Scheme billings (fees & charges).

• SAP posting (interchange fee, journal, CB)

• Regulatory / Card Scheme Reporting (QMR)

• Surprise Account Proofing

• Financial adjustment

• Write-off small dispute amount

Job Requirements

The suitable candidates are expected to have following background, experience, skills:

• University degree (BA) required.

• At least having 3-5 year experiences in Card and Unsecured Lending Operations via Payment/Banking/Fintech organizations (Card/Loan onboarding, maintenance, Visa-Mastercard-Napas card fraud/dispute/chargeback, payment and settlement, regulatory reports preparation,…).

• Vendor performance management and process new and renewal contract.

• Good at communication, negotiation, problem-solving, project management.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.