Card Operations Processing Center Senior Officer

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

• Account Origination: Application verification process (pre-screening, Data entry, Document-Email-Call verification, Income calculation, AML/KYC where applicable…); Perso and delivery Card, Pin; Monitor Card, Pin, Stationery Inventory stock to order timely and manage related vendor’s performances to create, renew contracts including Outsource vendor (Application verification, Application Data Capturing and Imaging).

• Payment and Settlement: Operate and Reconcile Credit & Debit Card, and Loan payment; Investigate and solve payment failure/issue; Follow to update related payment regulatory required by SBV, Visa, Mastercard to ensure fulfillment; Prepare relevant regulatory reports; Timely process payment to related parties including Visa, Mastercard, Napas,…

• Card Support: Perform Card account creation and maintenance such as maintain Financial and Non-financial data; Create Card Account; Process Balance transfer, EPP enrollment; Process Card redemption request; Process Personal Loan Stamp Duty Payment and Stamping and Maintain data, create Account, verify Enrollment.

• Chargeback management: Perform disputed transaction resolution with Merchant Acquirer banks; Perform recovery of Fraudulent disputed transactions with Merchant Acquirer banks; Provide comprehensive disputed transaction reports for analysis and improvement and Proactively update new regular, requirement requested by SVB, Visa, Mastercard to enhance system, process to ensure fulfillment.

• Risk and control: Manage risk & controls of Processes for the Centre; Prepare Risk, Compliance & MIS Reports; Control Administration, Authorizations and budget and COPC Independent Reviewer on Outsourced Vendor

• MIS - Analytics: Work closely with data analysts, business users, and other stakeholders to identify data requirements, implement solutions, and ensure data meet their reporting and analytical needs; Develop logical and physical data models to ensure the efficient organization of data within the database; Troubleshoot and resolve any data-related issues, ensuring minimal downtime and data integrity; Document technical specifications, data models, ETL processes, data flow diagrams, and other relevant technical details for future reference and team collaboration; Regularly perform testing group data mart to ensure that they meet functional and performance requirements.

Job Requirements

• University degree (BA) required.

• At least having 3 - 5 years of experiences in Card and Unsecured Lending Operations via Payment/Banking/Fintech organizations (Card/Loan onboarding, maintenance, Visa-Mastercard-Napas card fraud/dispute/chargeback, payment and settlement, regulatory reports preparation, …).

• Vendor performance management and process new and renewal contract.

• Good at communication, negotiation, problem-solving, project management.

• Visio, Macro skill for SOP and EUC creation is an advance.

• Strong skills in SQL, SAS for querying, data transformation, and optimization

• Ability to design and understand data schema models suitable for data mart

• Good in integrating data from multiple sources

• Understanding of data quality principles to maintain data accuracy

• Ability to troubleshoot issues and find efficient solutions to technical challenges

• Good verbal and written communication skills for interacting with stakeholders and documenting processes

• Familiarity with programming languages such as VBA, Python, Power BI is preferred

Other Skills:

• Ability to manage and prioritize tasks to meet deadlines

• Ability to work well with cross-functional teams, including data analysts and business users

• Dedication to keeping up with the latest tools, and technologies in the data engineering field.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

Competencies