Channel Operation Center Senior Officer

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

• Communicate with key stakeholders and process subject matter experts to identify key processes & review gaps
• Monitor the Service Levels/ TATs / KPIs are met and/or exceeded individually and the unit.
• Act as the Single point of Contact for MCA (Manager’s Control Assessment) coordination & metrics
• Assist with the department MIS and reporting & development of presentation materials
• Participate in projects to ensure required test case review, test result validation, and sign-off are provided in line with project timeline.
• Innovation – develop methods to make the review function more efficient
• Understand critical requirements of UOB policy/procedure/standards and regulatory requirements
• Perform control task on monthly / quarterly reviews & as allocated

Job Requirements

• 3-5 years relevant experience
• Proficient in Microsoft Office
• Good at written English and spoken English
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Bachelor’s degree/ University degree or equivalent experience

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.