Fraud Authorization Manager

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

Job Responsibilities

• Support Line Mannager on overseeing and coordinating the daily operations to ensure productivity, quality, and efficiency in alignment with the organization objective.

• Handling Authorization & Fraud Transaction Monitoring tasks & projects.

• Daily reviewing reports i.e. Audit Trail Report

• Provide feedback & corrective actions on card usage / issue referred by Contact Centre, branches and other teams via email.

• Alert lapses, to ensure all alerts are attended by fraud analysts within SLA

• To ensure all complaints to analysts are reviewed and signed off promptly.

• Call Performance Review - recording review

• To ensure call review monitoring to be completed within timeframe.

• New staff training / brainstorming.

• Contribute to develop a competent team to manage the daily operations.

• Ensure that the operations function effectively in compliance with the bank policies and procedures, local regulatory requirements, Visa and MasterCard operating regulations and guidelines.

• Consistently monitoring and reviewing daily Authorization Alerts checking tasks. Identifying any lapses & taking corrective actions.

• Provide support and guidance on Cardlink system issues, card usage solutions, card acceptance processes and hotel pre-auth transactions related issues.

• Attending to customer’s complaints raised by Contact Centre and Card Payment Services for Issuing

• In charge of BCP exercises and BCP & KRCSA reporting, all kind of r.

• Update duty roster and claims.

• Ad-hoc tasks assigned by Line Manager

Job Requirements

• Bachelor Degree in Finance/ Banking or relevant

• Ability to read, write and speak English fluently is mandatory. Good communication skills.

• Must be open availability as required to adapt 24X7 operation.

• Able to work with minimum supervision. Ability to multi-task and prioritize work.

• Strong analytical and problem-solving skills.

• Strong background in Card Authorization and Fraud Card Transaction Detection, Associations (Visa, Master), card operationss, banking operations, etc.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.