Branch Service Assistant (Outsourcing)

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Job Responsibilities

Branch daily support: Non-cash services

- Greeter: Greet customer when coming to branch/ Contact relationship manager to inform about the meeting/ Provide parking tickets to customers/ Record tracking file daily.

- Safe deposit box: Welcome and advise customer to fulfill access slip when visiting SDB & Record all SDB transactions (open/ close/ visit) in Excel file at the end of day.

- Others: Receive docs (TT/ LC) from customers and handover to Trade window team to scan EWF.

Admin supports:

• Attach Branch Service member to perform scanning and archiving documents from EWF system.

• Filing original document and assist to order Crowns service.

• Assist to manage incoming and outcoming mails/ Support Fedex/DHL service. Monitoring stationeries, supplies, and prepare monthly order/ payment.

• Support in running Bank statement when volume increase.

• Collect authorized signatures and stamps for contract/ bank statement/ confirmation letter.

• Receive and distribute internal letters / customers' requests via courier.

Others delegated tasks will be communicated by management if there are changes and updates.

Job Requirements

• Degree/ Diploma in Banking major.

• Possess a positive mindset with a CAN-DO attitude and passion to deliver quality customer service

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills, and work etiquette

• Strong customer service mindset and enjoy the challenge of meeting and exceeding customers’ expectations

• Team player, problem-solving skills, and well time management

• Resourceful, proactive, results-driven, attention to details, and able to multitask

• Proficient in PC skills including MS Office applications

• Fluently (written and spoken) in English

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

Competencies