Branch Service Officer (Outsourcing)

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About Department

The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.

Responsibilities

Operation: Branch daily operations.

• Responsible for account opening/ maintenance services for all segments (include processing on core-system and other relevant systems)
• Attend to customers and stakeholder queries and/ or requests assist to resolve service issues or escalate unresolved concerns to Branch Service Manager.
• Ensuring and monitoring the number of applications processed within the day to meet SLA
• Exercise vigilance when performing duties and highlight unusual and suspicious transactions
• Comply with established operational control and audit procedures
• Perform daily/ monthly reports and reconciliation

Customer services: 

• Ensure to provide high-quality services to clients and meet their needs.
• Receive and handle customer's queries/complaint promptly.
• Develop and maintain strong relationships with clients and act as contact point for any service-related issues.
• Identify grow opportunities to value-add our customers via sales lead and referrals.

And others delegated tasks will be communicated by management if there are changes and updates

Requirements

• Bachelor’s degree/University degree or equivalent.
• Possess a positive mindset with a CAN-DO attitude and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills, and work etiquette.
• Strong customer service mindset and enjoy the challenge of meeting and exceeding customers’ expectations.
• Team player, problem-solving skills, and well time management
• Good knowledge, understanding of banking and financial service laws and regulations, understanding of products and systems.
• Knowledge of different company types and KYC requirements will be advantageous.
• Resourceful, proactive, results-driven, attention to details
• Able to multitask and process leadership traits.
• Proficient in PC skills including MS Office applications.
• Fluently (written and spoken) in English and effectively computer programming language (VBA/VBS) are advantage

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.