Fraud Authorization Officer (HCM)

Responsibilities

• Review suspicious transactions generated by fraud detection systems, the analyst must be highly sensitive to abnormal /fraudulent transactions to minimize loss at the earliest stage and be alert to the new emerging fraud trends/patterns. Ensure all alerts have been reviewed and cleared timely

• Responsible for making sound judgements and decisions on the alerts in accordance to the operating guidelines and procedures to prevent and minimize fraud losses.

• Analyze alerts and investigate transactional activities to detect suspicious fraud activity to minimize fraud losses for the respective businesses and ensure that fraud loss does not exceed the plan.

• Contact customers using the existing contact strategy for suspected fraud transactions to verify/validate suspicious transactions via outbound call/email.

• Responsible for shift/daily/weekly reports.

• Proactive escalate and follow-up on resolving system incident and fraud incident.

• Able to work on a 24x7 shift. Meet the productivity and quality expectations for this function.

• Process offline requests from Acquirers, CPO, and other operating units in a timely manner.

• Meet expected service levels in handling CPO inbound calls.

Qualifications

• For SGC: At least 1 year of working experience, prefer in a related role

• For CLII: 3 - 5 years of relevant experience in a related role

• Ability to read, write and speak English fluently is mandatory. Good communication skills.

• Must be willing to work on rotating shifts to provide 24x7 coverage.

• Able to work with minimum supervision. Ability to multi-task and prioritize work.

• Strong analytical and problem-solving skills.

• Experience working in banking services, call center, retail, etc.