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Intern, Group Customer Experience and Advocacy, Data Ethics Validation

Posting Date:  10-Mar-2023

Singapore, Singapore

Company:  United Overseas Bank Ltd

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.


The Group Customer Experience and Advocacy (GCEA) team works closely with all functions across the Group to ensure that through our customer-centric approach and consistent practice, our customers will​​ feel that they can co​unt on us, grow with us, recommend us to their family and friends and experience our culture of trust that helps us stand out in the industry.


As an intern with the team, you will:

  • Participate in the annual FEAT Attestation exercise that requires model owners to perform the model materiality assessment and attest that they have complied with the MAS FEAT principles.
  • Perform independent data ethics validation on AIDA models to ensure that they have properly considered data ethics from both internal processes and customers' point of view. 


Learning Outcomes:

  • Acquire an understanding of how banks use AI models to make business decisions/ detect fraud/ predict outcomes etc.
  • Acquire an understanding of MAS FEAT principles and how they are applied to AI models to ensure that the bank Bank’s business directions and ethical standards, while complying with MAS principles to promote fairness, ethics, accountability and transparency (FEAT).
  • Opportunities to learn interpersonal and stakeholder management skills in a fast-paced working environment.


  • Currently pursuing a bachelors degree
  • Looking for a summer intern with a commitment of 3.5 months
  • Analytical skills and some knowledge in AI/ data science will be an advantage.
  • Good interpersonal and stakeholder management skills in a fast-paced working environment.
  • Excellent written and oral communication and presentation skills.
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