VP, IT Support Engineer

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. x Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Responsibilities

• Provide 1st level IT Technical support, hardware maintenance, troubleshooting and problem resolution. 
• Perform escalation to level 2 and 3 support and coordinate troubleshooting effort with external suppliers and/or respective teams in Group. 
• Record, track and resolve all IT requests and incidents raised by end users 
• Develop checklist for recurring problems 
• Provide expertise and support during systems & PC upgrades, installations, and maintenance. 
• Provide technical support for the following (but not limited to) on-site:- 
• Structured cabling & office network 
• Telecommunication links 
• IP telephony system (if applicable) 
• PC Desktop/Notebooks/Printers and peripherals 
• Microsoft Office suite of software, etc. 
• Communicate regularly with management and all users of information services and systems 
• Develop standard operating procedures and best practices, including providing written protocols and guidance to end-users, in accordance to Group policies and standards 
• Assisting and supporting the provision of end-user services, including help desk and technical support services. 
• Assisting and supporting financial aspects of the IT related matters, including purchasing, budgeting. 
• Support negotiation with external suppliers, contracts and service agreements 
• Work closely with Group on policies and standards relating to IT systems and support 

Job Requirements

• Bachelor Degree in Computer Science or Information Technology or equivalent  
• At least 5 years of relevant working experience (Individuals with supervisory competence may be appointed as Senior IT Support Engineer). 
• Familiar with end-user related support  
• Highly independent with strong initiative 
• Able to work after hours and standby 24x7 after office hours when necessary 
• Self-motivated and resourceful 
• Excellent communication (written, verbal) and interpersonal skills to positively influence people to make the appropriate decisions and resolve conflicts effectively 
• Team player and able to perform well in a fast-paced environment 

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

Competencies