SO, Inward Cheque Clearing, Channel Operations Centre

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Job Responsibilities

• Ensure all the batch files containing inward cheque transactions are downloaded from BNM/ eSPICK by computer operators and sent to host for processing at the end of the day.

• Monitor the ensure branches and RRIC attended to all the items routed to them for decisions

• Daily verification of Current Account cheques and Non-Current Account items in SignCheck.

• Manual checking of OR report for successful and unsuccessful cleared transactions from Spick of Non-Current Account items and PPS (Positive Pay System) reports.

• Execute SAP GL input, AMH swift/payment messages and Starwork Reporting for Inward Clearing processes

• Perform, process and transmit the Outward Returned Cheques diligently and accurately within the SLA set by PayNet

Job Requirements

• Recognized Degree or other equivalent qualifications
• Fresh graduated are welcome to apply
• Knowledge in Microsoft Office
• Effective Written and Verbal communication skills
• Active listening
• Ability to listen and assess customer/ liaising personnel concerns
• Ability to understand and identify appropriate solutions
• Ability to compose a concise and accurate message via email or verbally
• Analytical and display initiative to resolve problems
• Customer Service orientation
• Highly motivated & capable of producing quality and high accuracy work
• Ability to work in a fast pace and stressful environment
• Able to multi-task to take on additional tasks
• Able to handle objections from customers
• Know how to adjust rate of speech and language to meet customer level

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.