SO, KYC Pre-Screening, Channel Operations Centre

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Job Responsibilities

• Name Screening and Risk Ranking checking on account opening for Savings, Current and Fixed Deposit account
• Risk Ranking checking for PIB online account opening, only applicable for existing to bank Low Risk customer
• Name Screening and Risk Ranking for Off-Site account applications. To escalate all cases with moderate and high-risk customer to BPA for further checking and approval.
• Forward any changes to customer data (e.g. employment details) updated by customer in the application forms to AMG to update in system for approved cases.
• For successful PIB applications, forward to DNP to perform the account opening in RBK and GTD system. For successful off-site account opening, DNP will perform the account opening based on EWF results.
• Ensure the Unit’s job functions are performed in compliance with the Standard Operating Procedures, Country & Group Policies, Guidelines, and Regulators
• Fully understand own Key Roles & Responsibilities and continuously develop skills and enhance knowledge to meet job requirement.
• Handling and resolving branches/customer complaints proficiently. Displaying a high level of quality and professionalism when dealing with customer’s complaints.
• Carry out transactions accurately and efficiently in accordance to the procedures and guidelines
• Take ownership of each task to ensure requester’s satisfaction by going the extra mile in resolving complaints/processing errors and exceptional cases proficiently
• Ensure promptly escalations of issues for further investigation and closely monitor follow-ups until fully resolved
• Participate and involve in department's Business Continuity Plan / Disaster Recovery / BNM Contingency simulation testing
• Perform / Assist any other ad-hoc assignment or task as assigned by Unit / Department Head from time to time.
• Ensure all compliance information is disseminated to all relevant parties for action and feedback timely.
• Assist Team Leader/Unit Head in User Acceptance Testing (UAT) for system enhancement/ implementation.
• Attend periodical meetings for the unit to ensure all directions and feedback from both management and down liners are channeled properly and timely.

Job Requirements

• Recognized Degree or other equivalent qualifications
• Fresh graduated are welcome to apply
• Knowledge in Microsoft Office
• Effective Written and Verbal communication skills
• Active listening
• Ability to listen and assess customer/ liaising personnel concerns
• Ability to understand and identify appropriate solutions
• Ability to compose a concise and accurate message via email or verbally
• Analytical and display initiative to resolve problems
• Customer Service orientation
• Highly motivated & capable of producing quality and high accuracy work
• Ability to work in a fast pace and stressful environment
• Able to multi-task to take on additional tasks
• Able to handle objections from customers
• Know how to adjust rate of speech and language to meet customer level

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.