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AVP/VP, Transaction Services Senior Manager, Operations

Posting Date:  16-Mar-2023

Kuala Lumpur, Wilayah Persekutuan, MY

Company:  United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.


Personal Financial Services

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Job Responsibilities

The Transaction Svs Sr Manager is a senior management level position responsible for managing multiple tams through othe rmanagers, in coordination with the Transaction Capture team. Th eoverall objective of this role is to oversee the end results, budgeting, palnning and implementation of the functional strategy. 



  • Provide support to Treasury and Trade services, Securities, Cash, Trade, Lockbox, Derivatives, Fund services, Foreign Exhange etc..
  • Open and amend Letters of Credit (L/Cs), process payments and solve customer issues to ensure efficient daily operations 
  • Manage daily operations for larger Transaction Services unit consisting of multiple teams and supervisors performing related tasks.
  • Resolve occasionally complex and varied issues with significant departmental impact
  • Apply in-depth understanding of how areas coordinate within Transaction Service, as well as contribute to the objectives of the entire function
  • Evaluate employee performance and make recommendations for training/development, pay increases, hiring, terminations, etc.
  • Oversee delivery of end results and budget management and conduct resource planning.
  • Ensure essential procedures are followed and contribute to defining standards
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding UOB, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Job Requirements

  • 6-10 years of experience 
  • Bachelor's degree/University degree or equivalent experience
  • Master's degree preferred 
  • Senior level experience in a Transaction Services preferred
  • Senior level experience in all aspects of Transaction Services including - Treasury and Trade services, trade, Lockbox, Derivatives, Fund Services, Foreign Exchange preferred
  • Demonstrated project management skills 
  • Ability to work under pressure and manage to deadlines
  • Ability to work in a fast-paced environment 
  • Consistently demonstrates clear and concise written and verbal communication
  • Attention to detail and intermediate problem solving skills 

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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