Application Support Lead (Retail), Digital Banking

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation. 

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

The application support lead is focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the in-scoped applications in Production.

Other responsibilities include: 

• Provide technical leadership in support of UOB digital bank implementation.
• Responsible for overall delivery of the mobile/internet banking platform or country implementation of a digital banking platform.
• Provide management oversight to IT area leads, Chapter Leads and other senior IT professionals.      
• Maintain strong collaboration and partnership with business and product teams.
• Provide thought leadership and facilitate the sharing of knowledge between digital bank team and across other UOB teams to strengthen capabilities and the organization's ability to respond to business and customer needs. Drive strategies, technical roadmaps and implementation of digital bank portfolio
• Drive digital  transformation – support and drive digital business and technology change through organisational, cultural, behavioural and process changes.
• Champion change initiatives and provide guidance and support on the design, implementation  and communication of each initiative.
• Support the Team - Build up the right capabilities and people, equip them with the skills, tools, and standard approaches to deliver functional excellence, and ensure that they are deployed to value-creation opportunities — sometimes in long-term roles supporting the business, but more often to the small, independent squads.
• Build Capabilities - Responsible for building a “capability” to support a value-creation line; shepherding people along their career paths; evaluating and promoting people; and building standard tools, methods, and ways of working in collaboration with the Chapters and the Platform/Tribe Coaches.
• Manage By Empowering - The ITAL must manage external (vendors) and internal resources, must evaluate, promote, coach, and develop his or her people, but without traditional direct oversight. The ITAL is not involved in the day-to-day work of squads for “value creation standpoint” but has the responsibility to supervise the day-to-day (quality, velocity, productivity, resourcing, vendor management) in collaboration with team members and the Platform/Tribes/Squad business leads.

Job Requirements

• Bachelor’s degree/University degree in Computer Science, Engineering, or equivalent experience
• 9+ years technical and delivery experience, preferably in a banking or retail banking environment.
• In depth experience on 1 or more programming languages, such as Java, React.js 
• Ensures technical execution, planning, advice, support, and mentoring of developers, architects and analysts
• Performing design and code review for other team members 
• Experienced in:
  • Various API design (RESTFUL, SOAP) and microservices architecture
  • Mixed development methodology development waterfall and Agile delivery
  • Developing web applications using Java/J2EE technologies 
  • Developing micro services and consuming RESTful web services.
  • Configuration, deployment of enterprise applications with JBOSS 
  • All the phases of Software Development Life Cycle from Analysis to Production support
• Strong knowledge on:
  • Web applications security, such as authentication & authorisation, session management, data security and other best practice to protect web applications from vulnerabilities and threats
  • Identifying backend performance bottlenecks on both application & integration layers, and performs relevant optimizations.
  • All architecture layers.
  • Design principles and design patterns. 
• Ability to:
  • Transform traditional development organisations into high performance squads.
  • Nurture individual tribe leads / IT area leads into high performing rockstars.
• Familiar with:
  • Application hosting technologies, such as Apache, JBOSS, Weblogic.
  • Performing design and code review for other team members 
  • Server-side Frameworks – Core-Java, Apache Camel, Maven, Spring framework, Spring Boot, Multi-threading, JDBC, JMS, Hibernate, JPA, JSON, Mockito, Swagger, OpenShift, Kubernetes
  • Database technologies such as Oracle, MariaDB

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.