Core & Cards Support Engineer (AS400), GIPS

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation. 

Key Responsibilities

•     Provide application support to various business users.  Attend to business queries and business requests promptly. Follow through the business requests to a proper closure

•     Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool

•     Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented

•     Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management

•     Collaborate with the development team in identifying resolutions and transitioning of releases into production environment

•     Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails

•     Participate in DR/BCM activities or infrastructure related upgrade

•     Responsible of capacity management.  To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead

•     Aside from day-to-day support duties, there will be requirements to undertake other responsibilities  such as management reporting & other centrally driven project initiatives as needed

Key Requirements

• Familiar with OS/400 system
• Familiar with RPG, COBOL language
• Have experience with Sliverlake banking system is plus point
• Strong communications skills
• Excellent spoken and written English communication skills
• Willing to work on Shifts