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Credit Associate, Retail Credit Management - Unsecured ( 1 years contract)

Posting Date:  16-Mar-2023

Kuala Lumpur, Wilayah Persekutuan, MY

Company:  United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Credit and Risk Management function is comprised of three teams: Risk Management, Credit and Special Asset Management. We manage the risks arising from the Group’s business activities within the risk appetite established by the Board. This involves identifying and evaluating the risks, developing effective risk governance and strategies as well as providing independent assessment of the overall risk profile.

Job Responsibilities

  • Telephone dunning (X, 30 & 60 days bucket) accounts.
  • Retrieve voice message and perform call back to customer via dialer system (Call Back Campaign).
  • Handling email correspondence with respective unit/dept.
  • Attend to customer and update latest contact details.
  • Deal with RLOC on issuance of redemption statement to customer.
  • To review transfer payments/reversal of Late/Finance charges on daily basis.
  • Raised reversal on Fee Base a/cs (Annual Fee/Amin Fee/SST) on weekly basis.
  • Prepare listing for panel lawyer to issue NOD on monthly basis.
  • Handling ad-hoc task - ie. Financial Aids Programme.
  • To carry out all other duties assigned from time to time by management.

Job Requirements

  • Degree in any field
  • Preferably 1-2 years of working experience in recovery
  • Fresh graduate are encouraged to apply
  • Strong communication skills, especially English and Bahasa Melayu. Proficient in Mandarin will be an added advantage
  • Possess strong interpersonal and analytical  skills
  • Computer literate, i.e. Microsoft word and excel
  • Target oriented and able to work under pressure


Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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