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Delivery Performance Manager

Posting Date:  17 Nov 2023

Kuala Lumpur, Wilayah Persekutuan, MY, 50350

Company:  UOB Innovation Hub 2 Sdn. Bhd.

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kualaza Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation. 

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

You will be responsible for leading the Innovation Hub 2 Delivery Performance team. This role will enable you to oversee operations delivery and gather performance and drive output for 10 domains within Innovation Hub 2. You will be responsible for the delivery performance and required to define, implement and report Key Performance Indicator (KPI) for overall Innovation Hub 2 delivery and operations.

Other responsibilities include:

  • Lead Performance Management Team, this includes establish delivery performance excellence and overseeing demand & supply within Innovation Hub 2.
  • Work with head of delivery & domain leads on the program strategy, service and operational planning and operations. You will be responsible to manage stakeholder from Innovation Hub 2 as well as Group Banking Level
  • Accountable to delivery quality carried out from Innovation Hub 2, able to define, measure, prepare and present the Key Performance Indicator (KPI) to management team and other audiences on agreed time period
  • Identify and perform continuous improvement on process, technology and people aspect within Innovation Hub 2
  • Monitor delivery project demand and resources allocation and making sure the overall capacity is balanced
  • Provide support to your teams with guidance, advice and information on effective performance management, share & maintain industry/technology best practice to be shared and implemented within Innovation Hub 2
  • Enable standardization and holistic tracking and monitoring of performance across domains on a regular basis
  • Identify root causes and drive improvement actions based on day to day activities within Innovation Hub 2

Job Requirements

  •  10 years of experience on Program & Project Management experience, preferably from Financial / Banking industry
  • Strong communication, presentation and stakeholder management skills, with the ability to drive understanding and information exchange across all stakeholders
  • People Management experience and ability to lead the team
  • Familiar with SDLC (Software Development Life Cycle) and Key Performance Indicators (KPI)
  • Degree in Computer Science, Business, Engineering or similar;
  • Additional Project Management, professional/technical qualifications will be an added advantage 

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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