Demand Manager

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way – that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust. 

About the Department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Responsibilities

You will be responsible for leading the resource capability and demand allocation for UOB Innovation Hub 2 (IH2). You will be working with the Head of Delivery together with Domain Leads (DL) to come up with the demand planning, shaping and track the demand fulfilment within IH2.

Other responsibilities include:

• Act as primary point of contact for IH2 DLs in accepting incoming demand, work effort allocation, and identifying the best fit resource for each demand to maximize fulfilment of demands and resource chargeability
• Tracking role fulfilment, making sure the resource demand is fulfilled as per plan
• Work with multi vendors to source for candidates for the needs of the domains and managing the relationship with the vendor to deliver to plan
• Performing vendor performance activities towards demand fulfilment and resource quality – you will need to be able to measure the quality and quantity of demand fulfilment
• Inventorize resources’ skills and availability, developing a view of resources’ projected chargeability based on demand outlook
• Working with Procurement on the Work Order demands and/or change requests in terms of resources demand, and see-through execution of plan, working with relevant stakeholders
• Consolidate & leverage lessons learnt from operationalization to drive continuous improvement in demand & capacity management.
• Drive transition of demand and capacity tracking to PPM
• Reports the resource demand insights to upper level management on a regular cadence

Job Requirements

• Strong understanding of business application across banking industries and the tech skills landscape
• Strong communication, presentation and stakeholder management skills, with the ability to drive understanding and information exchange across all stakeholders
• Degree in Computer Science, Business, Engineering or similar; Additional professional/technical qualifications will be advantageous although not mandatory

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.