Domain Lead Customer & Credit Ops

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation. 

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

• Lead, build and manage a team of IT delivery team (Technical Delivery Managers, System analysts, Developers, DevOps) supporting Customer Management / Wealth Management / Credit Origination platform and strategic projects across the UOB franchise.
• Build, manage and implement system capabilities based on understanding of the business functions and in line with the UOB architecture strategy.
• In-depth knowledge in Customer Management / Wealth Management / Credit Origination business process and workflow for retail and corporate domain.
• In-depth knowledge in Customer Management / Wealth Management / Credit Origination system functionalities and interfaces to other banking systems, and/or external bureau.
• Ensure cross functional analysis is carried out during requirement and solution phase, by tapping into collective knowledge of business, system analysts, operations and cross-functional technology teams.
• Plan and partner with Domain architects to establish the design solution by sharing and validating options in context of requirements and technology roadmap.
• Build the team's capabilities to consistently maintain the repository of system features inventory and data maps for the CCO domain.
• Lead and engage in innovative problem-solving activities, requiring conceptual thinking creating 'out of the box' solutions with prototypes and pilots.
• Establish processes for system analysts to elicit detailed requirements from all impacted business and control teams and build the ability to translate the requirement insights into scalable group-wide solution with well-defined acceptance criteria.
• Partner with Program managers and Business Solution Specialist to collate, understand and finalize functional requirements. 
• Build a culture of collaboration with application development and testing teams to ensure that the requirements and solutions are correctly understood, refined as well as being translated into equivalent deliverables at each stage of execution.
• Facilitate discussion of concepts with business, Operations and technology stakeholders in order to establish use cases. Lead with establishing MVP based on priorities and cost involved.
• Champion the delivery of high quality Customer Management / Wealth Management / Credit Origination systems design and ensure adherence to global architecture principles, enterprise design principles, security and control standards.
• Inspire and drive the team to be the superior Subject Matter Experts in specializing across Customer Management systems / Wealth Management systems / Credit Origination systems and cultivate wider insights and hands-on delivery capabilities for the CCO team.
• Foster an environment of technology excellence and innovation.
• Plan & collaborate across cross-functional domain application teams outside Customer Management / Wealth Management / Credit Origination system to manage functional, technical and security related dependencies of the solution.
• Ensure that the application teams across group and countries build the enhancements according to the technical solution plan.
• Partner with Test Management teams to review test strategy/test scripts, ensure completion of SIT, UAT, performance / load testing and application security testing with quality outcomes.
• Manage the function validation support during UAT phases to ensure that requirement exit criteria are met correctly.
• Build exceptional peer relationships with key stakeholders and be able to influence key outcomes. Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions.
• Demonstrate energy and ability to function in an intense & complex environment demonstrating initiative and operating with an ownership attitude to deliver results. 
   

Job Requirements

The ideal candidate will be a dependable and resourceful technology management professional who can comfortably work in a large development organization in a globally distributed, dynamic work environment that fosters diversity, teamwork, and collaboration. Be passionate about Technology and have a mindset to be technically hands-on if needed. Well-versed in the latest trends, especially around disruptive technology, and proven record in execution. The ability to work and thrive in high pressure environment is essential. 

• Bachelor's Degree in Computer Science, Engineering or similar domain. Related professional/technical qualification will be advantageous.
• Strong functional and technical platform knowledge on Customer Management (especially on Microsoft Dynamics) / Wealth Management / Credit Origination.
• More than 15 years’ track record in developing and delivering global / regional Customer Management / Wealth Management / Credit Origination capabilities for a multi-national/regional company with annual budgetary responsibility.
• More than 7 years’ leadership experience in managing IT System or technology delivery team. Past roles as a Senior Delivery Manager with demonstrable experience having led solution delivery for Customer Management / Wealth Management / Credit Origination is a critical requirement.
• Ability to think through technical solutions to business problems/requirements and bridge the gap between application development teams and functional product/business owners.
• Experienced in executing large-scale Customer Management / Wealth Management / Credit Origination transformation and migration projects. 
• Past experience of having executed projects requiring cross functional analysis across business lines and technology teams and using both Waterfall and hybrid Agile methodology.
• Strong team player able to motivate team to respond to multiple demands and able to manage changing priorities and meet challenging timelines.
• Ability to own delivery responsibilities end to end and be accountable for driving results for the team.
• Thought leader with the ability to formulate processes and procedures and quickly put them in to practice.
• Strong team orientation and commitment to overall team success; willing to go above and beyond to ensure team success; intense customer focus and commitment to driving quality.
• Effective time management skills in order to manage multiple priorities with flexibility on time zones and timelines.
• Logical thinking, High analytical and problem solving skills; innovative and solutions oriented.
• Should demonstrate a disruptive innovative mindset that will make innovation mainstream and help the business take strides in an extremely competitive environment.
• A strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint. Enthusiastic and quick-learner in a rapidly changing environment.
• Highly effective communicating with senior technical stakeholders and equally proficient communicating with business stakeholders.
• Ability to remain abreast of industry technical trends and new development to maintain current skills and remain current with industry standards.
• An engaging, open, genuine personality that naturally encourages interaction with individuals at all levels.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.