ED, Head of Retail Technology & Operations (Retail T&O)

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Responsibilities

• Responsible for overall strategy Retail Technology and Operations (Retail T&O).

• Translate business goals and concepts into efficient and effective technological solutions and operational processes

• Work with various teams in Group Technology and Operations to implement processes and solutions.

• Lead and manage multiple teams, including Technology, Retail Operations, and Contact Center, to achieve T&O objectives and deliver exceptional customer service

• Collaborate with senior management and GTO to align technology and operations strategies with the overall business strategy and objectives

• Ensure compliance with relevant regulatory requirements, industry standards, and internal policies across all operational processes

• Identify and manage operational risks, implementing appropriate controls and mitigation strategies

• Foster a culture of continuous improvement and innovation within the technology and operations teams, driving efficiency and effectiveness

• Oversee the development and implementation of key performance indicators (KPIs) and metrics to monitor and evaluate the performance of technology and operations functions

• Develop and manage budgets, resource allocation, and vendor relationships to optimize operational effectiveness and cost-efficiency

• Stay updated on industry trends, emerging technologies, and regulatory changes, and provide guidance and recommendations on their adoption and impact on the retail banking operations.

Job Requirements

• A recognized Degree in Information Technology, Business Administration, or any other equivalent qualification

• Minimum of 15 years relevant banking experiences with knowledge of retail technology and operations.

• Possess strong inter-personal, analytical, influencing-negotiation and presentation skills  

• Command leadership, good English both verbal and written 

• Matured, agile, independent and resourceful 

Be a Part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.