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FVP, Team Lead, Technology & Operations Governance & Assurance (TOGA)

Posting Date:  18-Mar-2023

Kuala Lumpur, Wilayah Persekutuan, MY

Company:  United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The T&O Governance and Assurance Department (TOGA) is part of Country T&O which is mandated with a role as an independent assurance and advisory function designed to add value in improving the effectiveness and quality of the T&O’s operating control systems.


The Department’s main responsibility is to provide support to the T&O - Operations Centres and IT departments on risk and control related matters.  The Department is responsible for undertaking various activities including assurance and process reviews.


The Department also promotes and reinforces a consistent approach to the escalation and management of risk events as well as the application of controls to mitigate associated risks.  It facilitates management governance through the provision of reports on significant risk events, risk trends and the operational health of operations centres and IT processes.

Job Responsibilities

  • Lead, manage and develop an effective governance, control review and reporting team.
  • Plan control review, allocate appropriate resources and ensure appropriate and comprehensive coverage of the review.
  • Identify key risks to the business operations, evaluate and test controls in place and identify areas for improvement.
  • Liaise with various level of management in the planning and conducting the control reviews.
  • Involve in discussions on review observations, emerging risks and actions needed to address the identified risks.
  • Provide advice to relevant operations centers on issues relating to governance, risks and controls.
  • Facilitate policy implementation across operations centers.
  • Manage and coordinate audits or inspections by internal audits, external audits and regulators.
  • Review operational risk tools to monitor T&O control risk health positions.
  • Implement incident escalation protocol to Country and Group T&O management.
  • Engage stakeholders in operations centres to understand, manage and address risk incidents, operational risk indicators and customer issues.
  • Review the adequacy and monitor the effectiveness of corrective and preventive actions from all incidents escalated, operational risk exceptions and customer complaints within T&O.
  • Prepare periodic analyses and consolidated control reports to Country and Group T&O management.
  • Share lessons learnt and best practices from control improvements and preventive measures implemented with operations centres and management.

Job Requirements

  • A Bachelor’s Degree in Accounting, Finance, Business Administration or its equivalent.
  • Accounting or auditing professional qualifications would be an added advantage
  • At least 10 years of experience in internal, external audit or compliance function.
  • Knowledge in commercial banking business operations.
  • Possess leadership skills, result oriented and requires minimal supervision.
  • Ability to build relationship and interact effectively with internal and external parties.
  • Good written, verbal and presentation skills.
  • Ability to exercise discretion and independent judgment in applying established techniques, procedures or standards.
  • Ability to work under the pressure with multiple assignments.
  • Strong analytical skills - ability to analyze problems and develop effective solutions.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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