Head, Wholesale Operations Readiness Centre, WORC (Cash/ Payments/ Trade/ Loans/ Channels)

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way – that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust. 

About the Department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Responsibilities

You will be heading the Wholesale Operational Readiness Centre ensuring seamless implementation of technology changes through effective Testing, Training and Documentation. Product verticals supported are Cash/ Payments/ Trade / Loans/ Channels Operations Centres. 

• Lead and manage multiple teams to drive project initiatives and execution 
• Oversees WORC operations and handle escalation cases 
• Work closely with Center of Excellence and Head office in project planning, resource management 
• Gather and understand Business Requirements and Functional Specs/User Story documents 
• Ensure the team provides operational readiness support and conduct training on new system/ enhancement to impacted operations and/ or business users 
• Provide post-implementation support to operations users 
• Prepare, review and submit management reports as required by the Bank’s Software Development Framework 
• Prepare and submit weekly/biweekly/monthly reports for assurance check  
• Foster a continuous improvement and innovative culture to drive efficiency towards excellence  

Job Requirements

• Bachelor’s degree 
• Minimum 10 to 15 years of experience preferably in financial institutions 
• Well-versed in operations especially Swift standard in either Cash Management/ Trade Finance/ Loans/ Channels operations 
• Have a good knowledge and experience in handling testing or test management life cycle 
• Proficient computer skills 
• Strong analytical skills 
• Strong verbal and written communications skills, including effective presentation skills 
• Experience in managing multiple teams 
• Able to take ownership of issues and take them to closure 
• Strong stakeholder management skills across various disciplines and levels 
• Mature individual with strong leadership, influencing and problem resolution skills  
• Lead human resource planning, development and staff management 

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.