Manager, Application Processing COPC

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way – that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust. 

About the Department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Responsibilities

The role is responsible for leadership delivery of customer operations for Accounts Onboarding functions for Credit cards & Debit cards, through effective planning and management of resources to meet operational and customer experience performance metrics. The selected candidate is expected to meet existing KPIs and SLAs as well as enhance performance to best in market with deep expertise in the Cards, accounts opening or unsecured lending operations domains.

Staff to be involved in

• Assisting the Department Head in supervising daily operations.
• Achieving the division’s operational and quality objectives.
• Designing and implement operational strategy in the Department.  
• Ensuring the department’s processes are in compliance with ISO documentation.
• Providing guidance and take on the role of a mentor to team members.
• Facilitating continuous process improvements.       
• Identify opportunities to improve productivity, efficiency and service quality within the division

• Drive operations related projects & process improvements
• Lead and coach staff to a high standard of performance, productivity and service quality
• Proactively manage and resolve customers’ and business units’ feedback and queries promptly
• Ensure that the Bank’s policies, guidelines, operations control and compliance requirements are strictly adhered to

Job Requirements

• 5 to 10 years of retail banking operations, especially in Cards onboarding or unsecured lending Operations  
• Sound knowledge of regulations
• Experience in change management projects, including successful RPA and automation implementations.
• Strong organizational and management skills
• Strong analytical and problem-solving skills
• Strong interpersonal and communication skills.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.