Manager, Operational Excellence

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way – that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust.

About the Department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Responsibilities

Reporting to Group Retail Operational Excellence Team (OET) Lead, incumbent will be responsible:

Control and Reporting 

• Ensure effectiveness of the risk and control environment by supporting OET Lead with workforce management, metrics and reporting, and quality control of the AFC Ops functions.  
• Perform periodic assessment and quality control on key processes in AFC Ops functions and provide feedback to AFC Ops functions for quality improvement. 
• Stays informed of existing, emerging /new risks around Financial Crime and provides recommendations on appropriate control measures and performance/productivity improvement. 
• Collate and provide regular reporting of operational metrics to the OET Lead for governance forums. 

Organizational transformation 

• Supports OET Lead with implementing changes affecting AFC Ops functions including any changes to policy / SOP, technology adoption, process enhancements and remediation of control weaknesses / gaps. 
• Monitors change performance, upcoming change roadmaps, and supports the delivery of change programmes. 
• Executes and integrates new capabilities as driven by global objectives / initiatives. 

Stakeholder engagement 

• Engages with stakeholders to drive effective transformation 
• Provides updates on status of projects, initiatives and change roadmap 

Job Requirements

• 5 to 7 years of direct experience in Financial Crime, Risk Assessment or Quality Assurance in Financial Services, Banking or Regulatory environment 
• Demonstrated capability to interpret complex requirements and be a self-starter 
• Demonstrated experience of being a part of cross-functional initiatives (Business, Compliance, Technology, Legal) 
• Analytical mind with sound business insight, excellent communicator (verbal and written), highly meticulous, and self-motivated 

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.