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Manager/Senior Officer, Card & Payment Products Authorizer, Retail Banking

Posting Date:  12-Nov-2021

Kuala Lumpur, Wilayah Persekutuan, MY

Company:  United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.


Personal Financial Services

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Job Responsibilities

  • Attending authorization services (eg: manual transaction, CNP, MOTO, IPP & code cancellation) from on-us merchants and other affiliate members via phone, email & fax.
  • Attending of merchants' inquiries / requests / transaction confirmation and assisting them in the online machine operation and authorization process via phone.
  • Checking through on-us card transactions via Alert Monitoring Systems (Finans, VRM & NFS). Calling cardholder to verify the alerted transactions. Detect or identify possible counterfeit, lost/stolen, MOTO fraud, internet fraud, run-away and NRI cases.
  • Blocking off the suspected accounts for preventive measure and calling cardholders for verification. To cancel the cards for affected accounts.
  • Attending REJCNA cases via Alert Monitoring System. Calling cardholder to confirm receipt of new card. To activate card upon positive verification. To blast SMS if cardholder does not answer hand phone.
  • Checking through merchants' activities via Merchant Alert Monitoring System. Calling the merchants involved and/or sending email to Issuing bank for verification. Escalate to Unit Head for further actions and follow up on any fraudulent activities detected i.e. ghost terminal, abnormal / exceptional cases in merchants' daily activities.
  • Attending temporary limit increase (TLI) request from Contact Centre via CRM on 24/7 basis.
  • Attending to other adhoc duties requested by Contact Centre via email as below:
    a. Adding/deleting Debit MasterCard/ATM card services
    b. Deactivating the re-carding cards
    c. Bypassing risk parameters via Visa & MasterCard platform
  • Assisting Contact Centre, Card Risk and Commercial Card Unit to uplift card risk code for NTB, replacement, reimbursing, renewal, re-carding, upgraded and downgraded cards.
  • Perform manual authorization for MOTO and Recurring Payment submitted by Card Payment Services
  • Attending to card captured by ATM cases referred by branches via EWF.

Job Requirements

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.
  • At least 4 year(s) of working experience in the related field is required for this position.
  • Preferably Managers specializing in Banking/Financial Services or equivalent.
  • Willing to work shift
  • Full-Time position(s) available.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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