Open Systems Prod Support L3, Cards

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation. 

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

We are seeking a highly skilled and experienced Senior application Maintenance/Production support professional to join our dynamic team. In this role you will be responsible for application maintenance and providing support to cards systems. Key objective is to ensure good quality and smooth delivery of cards technology system enhancements that are fully in compliance with mandated framework and guidelines.

• Provide Level 3 (L3) support for critical applications, ensuring timely resolution of issues and minimizing downtime.
• Collaborate with the primary product vendor to address and implement application fixes, enhancements, and updates.
• Conduct root cause analysis for recuring issues and work proactively to prevent future occurrences. 
• Troubleshoot and resolve complex technical issues related to the open systems.
• Work closely with cross functional teams, including development, testing, and infrastructure teams, to ensure seamless application support.
• Work in the team of Cards Service Delivery to resolve Production Incidents & Problem Tickets.
• Support Production EOD’s as per Roster.
   

Job Requirements

• Bachelor's Degree in Computer Science, Engineering or similar domain; Related professional/technical qualification will be advantageous 
• At least 6 years real time experience in Java development and working knowledge in core java, Spring boot, Hibernate. 
• 5+ years of total experience with application development tools such as WebSphere, Maven, and Jenkins.
• Experience in Application maintenance /production support with a focus on Level 2 or Level 3 support.
• Must have experience in banking domain and good to have experience in CACS online (Collections), 3DS and Bankwide loyalty program.
• Hands-on experience on Oracle database and working knowledge in PL/SQL.
• Hands-on experience in Web servers (such as JBoss Webserver, Apache etc.) and Java platform / J2ee and Java web container (such as WebLogic, JBoss EAP, JBoss Webserver Tomcat, IBM WebSphere etc).
• Should have experience in applying WebSphere Patches, OS Patches, SSL Cert Configuration.
• Strong technical background with expertise in Java and J2EE technology. 
• Good to have knowledge on Devops tool like Bitbucket, Jenkins, Maven, GIT.
• Good to have knowledge on Control M batch processing tool.
• Good to have experience in using JIRA and Remedy Workflow Application.
• Must have working knowledge with LINUX/UNIX environment. 
• Problem solving skills, to be able to continuously come out with different structured ideas in the process solving problem.
• Good to have experience on apply WebSphere Patches, OS Patches, SSL Cert Configuration.
• Proactive, self-driven and can perform well under pressure with a high sense of urgency.
• Excellent in communication skills.
• Platform/product - TKM (or) 3DS (preferred). Server/DB - Oracle DB. Language - Unix/Linux/SQL/Korn shell programming experience. OS-Open Systems (Linux/Unix).
   

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.